Suzuki’s ‘Hey Suzi’ AI Revolution: Smarter Service Bookings Now at Tynan Suzuki Kirrawee

Suzuki Australia has taken a major leap into AI-powered customer service, rolling out its ‘Hey Suzi’ online booking system across its 92-dealer network. The move, which includes Tynan Suzuki Kirrawee, is already delivering impressive results—one dealer has seen a 38% increase in service retention since the system’s introduction.

With the automotive industry evolving, Suzuki’s adoption of artificial intelligence (AI) technology ensures a seamless, efficient, and customer-friendly service experience for drivers across Sydney and beyond.

What is ‘Hey Suzi’?

‘Hey Suzi’ is an AI-powered voice assistant designed to simplify and speed up service bookings. Developed by Australian tech company Contact Harald, the system operates 24/7, allowing Suzuki owners to book services instantly without waiting on hold.

🚗 Key Benefits of Hey Suzi: ✅ Available 24/7 for after-hours bookings ✅ No hold times – instant service scheduling ✅ Seamless integration with dealership systems ✅ Frees up dealership staff to focus on in-person customer service ✅ Improves workshop efficiency by managing technician rosters

Suzuki Australia General Manager Michael Pachota explained that the company explored various AI solutions during COVID, but ‘Hey Suzi’ proved to be the perfect fit.

“Customer expectations are much higher now than pre-COVID. Using AI puts us one step closer to making service bookings quicker, easier, and less stressful,” Mr. Pachota said.

How It Works

‘Hey Suzi’ recognizes the customer’s phone number and links it to their vehicle and dealership. From there, it can:

✔ Book a service via voice command ✔ Route calls to roadside assistance if needed ✔ Transfer calls to a preferred dealership ✔ Provide service history details

The AI-driven system eliminates time-consuming manual processes, making life easier for both Suzuki drivers and dealership teams.

The Future of Suzuki Service in Sydney

With a growing reliance on AI technology, Suzuki is now exploring additional AI-powered solutions, including tools to assist with sales inquiries and test drive bookings.

For Suzuki owners in Sydney, this means faster, smarter service bookings with the confidence that their vehicle is in expert hands at Tynan Suzuki Kirrawee.

🔹 Need to book a service? Experience the future of Suzuki servicing today with Hey Suzi at Tynan Suzuki Kirrawee!

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Credit: GoAuto.com.au