Mitsubishi Triton 2024 Gets Driver Monitoring System Update

Mitsubishi Australia has responded swiftly to customer and media feedback regarding the sensitivity of the driver monitoring system (DMS) in its latest 2024 Triton model. A new software update has been introduced to address concerns and improve user experience by reducing false alerts and enhancing functionality.

Understanding the Issue

The 2024 Mitsubishi Triton, equipped with an advanced camera-based DMS, has been under scrutiny for its over-sensitivity. Customers and media reports highlighted instances where the system would trigger alerts unnecessarily, such as when drivers glanced at mirrors or adjusted vehicle controls.

Mitsubishi's Response

In a proactive move, Mitsubishi Australia has rolled out a dealer-installed software update designed to mitigate these concerns. This update aims to refine the DMS by lowering its sensitivity to certain natural movements and adjusting the minimum speed threshold for activation.

Shaun Westcott, CEO of Mitsubishi Australia, emphasized the brand's commitment to customer satisfaction and safety: "In response to valuable feedback from our dealers, media, and customers, we have collaborated closely with Mitsubishi Motors Corporation to swiftly address areas for improvement. This updated software demonstrates our agility in enhancing the ownership experience."

Implementation Details

The software update is available for all 2024 model year Mitsubishi Tritons, affecting approximately 12,745 vehicles, with the majority still awaiting delivery to customers. Mitsubishi has instructed dealers to install the update as part of the pre-delivery process for yet-to-be-delivered vehicles. Existing owners can request the update during their next scheduled service or earlier, depending on dealer availability.

Safety and Compliance

Driver monitoring systems play a crucial role in vehicle safety ratings, including those issued by ANCAP (Australasian New Car Assessment Program). The Triton underwent rigorous testing, achieving a five-star ANCAP safety rating in April 2024, with its DMS contributing positively to the overall Safety Assist score.

Westcott further explained, "The calibration of DMS is a delicate balance, ensuring compliance with strict ANCAP protocols while enhancing user satisfaction. We are confident that this updated software not only meets ANCAP's stringent criteria but also improves the driving experience."

Conclusion

Mitsubishi's proactive approach to addressing customer feedback underscores its commitment to quality and safety. The swift rollout of the DMS software update for the 2024 Triton reflects Mitsubishi's responsiveness to enhancing vehicle functionality and user satisfaction.

As automotive technology continues to evolve, updates like these ensure that Mitsubishi remains at the forefront of innovation while delivering reliable and safe vehicles to its customers.